- Return Period
If you are not satisfied with the received item, you may submit a return request within 14 days of receiving the item. Return requests submitted after this period may not be processed.
- Return Conditions
To qualify for a return, the following conditions must be met:
The item is unused, undamaged, and in its original condition.
The packaging is intact, including original accessories and instructions.
You can provide valid proof of order or purchase record.
If the item has obvious quality issues or is damaged during shipping, please contact us as soon as possible after receiving the item.
- Return Process
Please submit a return request by contacting us before sending the item back. We will provide further guidance after confirming that you meet the requirements. Items returned without confirmation may not be processed.
- Refund Processing Time
After receiving and verifying the returned item, a refund will be processed within 5–7 business days. The refund will be returned to the original payment method; the specific arrival time may vary depending on the payment method.
- Shipping Costs
Unless there is a quality issue with the product or the wrong item was shipped, return shipping costs are usually borne by the customer. Original shipping costs (if any) are generally non-refundable.
- Non-Returnable Items
Returns or refunds are generally not supported in the following situations:
Exceeding the return period
Damage caused by human use, misuse, or improper storage
Items not purchased from this website
- Return Address
Please send the item to the following address after receiving confirmation of return:
1750 Beverly Dr, Pasadena, CA 91104
- Contact Us
To submit a return request or for inquiries, please contact us via:
Email:
jonah@veltoma.store
support@veltoma.store
Phone:
(442) 313-7775