- How to place an order?
You can select the desired items and complete the checkout process directly on the website. Your order will begin processing after successful payment.
- How long does it take for my order to ship?
Orders are typically processed and shipped within 1–3 business days, excluding weekends and public holidays.
- How long does delivery take?
Delivery time varies by region:
Domestic Shipping: 2–6 business days
International Shipping: 7–14 business days
- Can I modify or cancel my order after placing it?
If your order has not yet entered the shipping stage, you can contact us within 24 hours to request modification or cancellation. Once shipped, the order cannot be changed.
- Do you support international shipping?
Yes, we support international shipping. Delivery times and customs clearance progress may vary in different countries and regions.
- How are shipping costs calculated?
Shipping costs will be automatically displayed on the checkout page based on the shipping address and order details. The actual cost will be based on the final settlement amount.
- How do I check my order status?
After your order is shipped, if you provide logistics information, you can check the delivery progress according to the notification.
- What if there is a problem with the received goods?
If the goods have quality problems or are damaged in transit, please contact us within 7 days of receiving the goods, and we will assist you in handling the issue.
- What is the return period?
Eligible returns must be submitted within 14 days of receiving the goods. Specific details are subject to the return policy.
- How long does it take for a refund to arrive?
After the returned goods are confirmed to be in good condition, the refund will usually be processed within 5–7 business days. The arrival time depends on the payment method.
- Are there any subscriptions or automatic renewals?
No. All orders are one-time sales, and the corresponding fee is only charged at the time of order placement.
- What happens if I enter an incorrect address?
Please ensure your address is accurate when placing your order. Delays or inability to deliver due to an incorrect address may be the customer’s responsibility. 13. Can I change my shipping address?
If your order has not yet been shipped, you can contact us within 24 hours to request a change of address.
- Is the website secure?
We take reasonable security measures to protect user information. Please refer to our privacy policy for details.
- How do I contact customer service?
For any questions or assistance, please contact us through the following methods:
Email: jonah@veltoma.store
support@veltoma.store
Phone: (442) 313-7775