- Order Processing Time
All orders will be processed after successful payment. Under normal circumstances, orders will be processed and shipped within 1–3 business days. Order processing time does not include weekends and public holidays.
- Shipping Arrangements
Goods will be shipped after order processing.
- Delivery Time
Delivery time depends on the shipping address, shipping method, and local delivery conditions. General estimated times are as follows:
Domestic Shipping: 2–6 business days
International Shipping: 7–14 business days
The above times are estimates; actual delivery times may be delayed due to weather, customs clearance, peak shipping seasons, or other uncontrollable factors.
- Delivery Area
We support shipping to multiple countries and regions. Some remote areas may require longer delivery times or have delivery restrictions.
- Shipping Costs
Shipping costs will be automatically calculated and displayed at checkout based on the shipping address, order contents, and selected shipping method.
- Address Information
Please ensure you provide accurate and complete shipping information when placing your order. The customer is responsible for any delays or undeliverable packages caused by incorrect addresses or incomplete information.
- Delays and Anomalies
Please contact us immediately if there are any logistics delays, lost packages, or anomalies. We will assist with the investigation and provide solutions within reasonable limits.
- Contact Us
For any questions regarding shipping or delivery, please contact us through the following methods:
Email: jonah@veltoma.store
support@veltoma.store
Phone: (442) 313-7775